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Have you used Zoom recently? Then you are entitled to compensation!

Have you used Zoom recently? Then you are entitled to compensation!

The expected claim amount can be up to € 500,00 in compensation per user based on the AVG/GDPR legislation.

✅ Data from millions of Zoom users are being exposed.

✅ In case of violation of the AVG/GDPR , consumer can invoke their right to compensation for the damage.

✅ We can claim this compensation for you, you only pay us 20% of the amount collected.

✅ The amount can be up to €500,00 per person.

Together we are stronger , with our team of specialized lawyers.

SOMI have years of experience in large collective claims.

✅ Zoom user's data were compromised and traded on the "Dark Web". *

Source: Mashable.com

Yes, I have used Zoom and would like to participate in the claim.

Pre-registration started Friday, April 10 2020.

As a collective, we have a very strong negotiating position based on the European legislation and rulings by the Council of State.

We respect your privacy 🔒

10,367 persons have joined this claim since April 10, 2020

Complaint letter and data request to Zoom

Our letter of complaint was sent to Zoom Video Communications on 14 July 2020. It took more than 2 months before we received a substantive response, which is still insufficient for SOMI, therefore, on 13 November, we continue our investigation by requesting all personal data that Zoom has collected about our participants.
Click here to view the data request


Register with SOMI now to join this action and take control of your personal data.
Participant also receive their account on SOMI platform to access all classified information securely.

Why participate?

There are many reasons why you should take action again Zoom's data breach. We list a few for you.

You are entitled to it
Because of the AVG/GDPR legislation, you are entitled to compensation if a company or agency leaks your data.

No cure no pay
No cure no pay

Zoom has violated your privacy
Due to a technical error, data of millions of Zoom users have been exposed.

Together we give a signal
Through this joint claim, we send a signal to companies and institutions that they must handle our personal data carefully.

SOMI starts research into ZOOM privacy practices

SOMI starts research into ZOOM privacy practices

The ZOOM video call service is being compromised due to alleged data breaches and privacy violations. Especially in these times, many people are forced to use online video calling services for work, school, or to call family/loved ones. Zoom recently admitted that data from iOS users is shared by ZOOM with Facebook.

Other security issues would also arise. For example, the press was reporting about linking data to personal LinkedIn profiles and an investigation into hacks is already ongoing in the US. Online recorded conversations via search engines also appear to be in the public domain.

It's that simple

It's that simple

We will start working on your claim in three simple steps. The more people participate, the faster we come to an agreement with Zoom.

Used Zoom? Register with us!
Leave your details in the form above.

You will receive a confirmation email and a proxy later.
Sign the power of attorney

We will take action for you and thousands of others. No cure no pay.
We get to work

Algemeen Dagblad

Tech news editor

06-04-20, 07:30

Recorded Zoom conversations are easy to find by anyone online

Video calls made and recorded with the Zoom video service are easily found by anyone on the Internet. (Source: Algemeen Dagblad)

Zoom always gives those files a name that is structured in the same way. This makes file names easy to guess and easy to find. Few weeks after that, more vulnerability of Zoom reveals itself to the public. The video service, which until recently was only used by a small number of companies, has been extremely popular lately due to lockdown measures to curb the spread of the coronavirus. That also brought more attention to the way the company handles user data.

Source: Algemeen Dagblad

What does SOMI do?

SOMI is a non-profit organization with the purpose to identify and influence issues of social importance

SOMI investigates abuses, informs the public and helps affected parties. With this action, SOMI wants to contribute to the online security and digital sovereignty of individuals. Only if companies are completely transparent about the use of personal data and possible negative consequences of this use, can individuals make informed decisions and thus exercise control over their digital persona.

SOMI investigates digital services and advocates for transparency regarding the use of personal data and the relevant risks.

If it appears that large groups of people are being affected, SOMI also wants to make an effort to claim remedial measures and compensation on behalf of those being taken advantage of.

What requirements does the GDPR have?

Video calling services such as ZOOM must comply with the General Data Protection Regulation (GDPR). The GDPR aims to give people more control over the use of their personal data by, for example, companies and governments. For this purpose, it contains various obligations in the field of:

Adequate provision of information to users.
This includes the obligation to inform individuals about the purpose of the data collection and the existence of any transfer of data to third parties. Depending on the intended use of personal data, permission will also have to be requested when appropriate.

Adequate security measures and restrictions on profiling

Not only does the GDPR oblige to take adequate security measures. The GDPR also contains special provisions that explicitly restrict the profiling of individuals. Profiling is lucrative. This method combines information to create an individual user profile. This profile can be used for advertising purposes, or to block certain users, but also, for example, to give users specific offers for the highest possible price.

Compensation for damage caused by breaches

Article 82 GDPR prescribes that anyone who has suffered damage as a result of a breach of this regulation has the right to receive damages from controllers or processors for the damage suffered. The claim for compensation can concern both material damage and non-material damage.

Frequently Asked Questions

We expand our FAQ section daily based on the questions we receive.

1. Who or what is Zoom?

Zoom is an American publicly traded company that was founded in 2011 and has approximately 2000 employees. In 2019, it posted sales of $620 million. Via Zoom, it's easy to start a digital meeting with multiple people. This can be done by calling one of the Zoom phone numbers, but also via video calling software. You do not need to download a separate program, as a conversation can be started via the browser.

2. Who is the founder/owner of Zoom?

The company was founded by the Chinese immigrant Eric Yuan, a Computer Science and Mathematics graduate. He successfully took the plunge to the United States in the late 1990s.

With strong ties to China, where a third of its employees work, most R&D work takes place there. This makes the company cheap, but also vulnerable. In the run-up to the IPO in 2019, Zoom had to recognize that the close relationship with China can pose security and privacy risks.

3. Where does Zoom's success come from?

Zoom is very user-friendly and therefore comes in handy in times of lockdowns. It gives the user the opportunity to get in touch with family members, employees, students, and so on.

This is also reflected in the figures. In 2019, Zoom had roughly 10 million users every day. In the months of March and April 2020, this had increased to roughly 200 million users per day.

4. Can I use Zoom safely?

Zoom's security can be quite problematic. Security experts have discovered a few flaws. For example, there is a bug that can steal the windows password. Another bug makes it possible for an outsider to enter a meeting and act as an administrator or to take over the microphone or webcam.

Zoom bombing is also possible. Strangers enter a meeting to leave their message of any kind there. And so there are more flaws.

5. If Zoom is not safe to use, what about user privacy?

Concerns about data retention and the possibility that third parties can break in are further compounded by the discovery that Zoom IOS app automatically passed data to Facebook. Zoom's Privacy Code made no mention of this.

6. What can this lack of a good privacy code imply?

The flawed privacy code can have two worrying consequences:

A: There is a lack of transparency in the technical capabilities of the application. This enables the host of a call to undertake matters that remain invisible to the other participants. For example, he can record the conversations, elaborate them and discuss them later with third parties or pass the information on to third parties.

B: So the host can pass the information on to third parties without asking or getting permission. This is contrary to the GDPR/AVG. This requires that data collection may only take place on the basis of 'consent', which must also be well-informed and voluntary.


7. What does Zoom say itself?

Under pressure from the erupted criticism, Zoom says they have tightened their security and privacy policy. It now reads that the "content" that users produce will not be shared. Zoom also claims to have never done this. Zoom also says that it has been overtaken by its turbulent growth. As mentioned, 200 million people now use Zoom every day, including 90,000 schools in more than 20 countries. The problem with this statement is that there were concerns about Zoom's privacy policy before the case exploded.

8. Are there more questions about the privacy of Zoom?

In defense of its current rattling privacy policy, Zoom argues that it focused primarily on the business market. They never thought that home workers and school children would use Zoom en masse. That is very strange reasoning at first sight. There would be very different rules in the field of security and privacy for companies, citizens, or even schoolchildren. This line of reasoning is therefore questionable and gives the impression that Zoom would have been the starting point for the lack of privacy.

9. Are the steps forward in terms of transparency and clarity sufficient?

Not quite. Take the encryption of data, for example. Zoom has admitted that until recently there was no end-to-encryption of data. End-to-end means that the provider cannot access that data at any time. Without that form of encryption, they can. That doesn't automatically mean the provider will do that, of course. However, Zoom also never mentioned that it will not attempt to intercept data or record communications! So there remains a doubt.

These question marks are also possible with the new transparency policy. On March 27, 2020, Zoom stated that it will record any meeting that the host desires. This means that Zoom has access to certain forms of content at all times. Zoom does not say anywhere that it does not store other forms of content. As long as Zoom does not state clearly that it uses end-to-end encryption, the content can still be accessed. We don't know if it will happen, nor how long it will keep the stored content.

10. Can it have unexpected and unpleasant consequences?

Zoom says it complies with US law on government access to stored data. However, Zoom's field of activity is worldwide. This means that, for example, the US government has potential access to foreign data thanks to the Cloud Act. This means that the government can not only demand access to all kinds of company data but even confidential data from foreign powers.

11. Is the government not concerned about this?

Yes, a New York prosecutor has written a letter to the company in San Jose, California asking for clarification about Zoom's security policy. She points to Zoom's explosively growing popularity in times of Covid-19.

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Zoom claim - Part of SOMI

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